Refund policy

This policy applies alongside your rights under the Australian Consumer Law (ACL), which always apply and can't be excluded.

Damaged, faulty or incorrect items
Please inspect your order on arrival. If something is damaged, faulty, or not what you ordered, email contact@spellbook.com.au within 7 days of delivery with your order number and photos. We'll arrange a replacement or refund and cover return postage in these cases.

Change of mind — sealed products
Unopened sealed products may be returned within 30 days of delivery, provided they're in original, resalable condition. Return postage for change-of-mind returns is at your expense, and original shipping is non-refundable.

Trading card singles
Because of their collectible nature, individual single cards can't be returned for change of mind once shipped. Your ACL rights for faulty or misdescribed items still apply.

How refunds work
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method. Your bank or card provider may take a few days to post the refund.

Questions? Email contact@spellbook.com.au.